Delivery

Our goal is to ensure that the products you order are delivered to your address on time and safely. Please read the details of our delivery service carefully.

1. Delivery Service and Fees

We provide delivery service throughout Georgia with the following rates:

Tbilisi

  • Price: 6 GEL
  • Delivery time: 1–3 business days. Orders are usually delivered the next business day if placed before 16:00.

Regions

  • Towns 8 GEL. Delivery time: 1–3 business days.
  • Villages, small settlemets: 12 GEL. Delivery time: 2–5 business days.

Please note that delivery will begin only after the payment has been completed.

2. Courier Service

Our courier will contact you on the day of delivery, approximately 5–10 minutes before arrival. Please make sure that the provided phone number is active.

  • If unreachable: If the courier is unable to reach you, they will try again the next business day.
  • Order cancellation: If, after two attempts, contact is still not possible, the order will be automatically canceled. In this case, only the product cost will be refunded. The delivery fee is non-refundable.

3. Pick-Up from Warehouse

You can also pick up your order directly from our warehouse if you select the “Pick Up” option during checkout. In this case, cash payment on site is available.

  • Pick-up days: Monday – Friday
  • Pick-up hours: 12:00 – 16:00
  • Important: Please contact us in advance before visiting the warehouse and provide your order number so that we can prepare your order in time.

4. Order Cancellation

If your order is not delivered within the specified timeframe (Tbilisi – 3 business days, Regions – 5 business days), you have the full right to cancel your order and request a refund of the total amount (including product cost and delivery fee).