Terms and Conditions

Please read these Terms and Conditions carefully, as they govern your relationship with the website and the services. By using the site, you confirm that you agree to the provisions set out below.

1. General Provisions

  • Allbooks.ge (hereinafter 'the Company') is the owner of the website. Warehouse address: 10 E. Kharadze St., Tbilisi, Georgia.
  • These Terms and Conditions are governed by the laws of Georgia.
  • By using the website, the user confirms acceptance of these Terms.

2. Services and Products

  • The website features books and educational materials.
  • Product prices and availability are indicated on the site, and the Company reserves the right to update them as needed without prior notice to users.
  • All prices are listed in Georgian Lari (GEL) and include taxes, excluding delivery fees.

3. Orders and Payment

  • To place an order, the user completes the dedicated form on the website.
  • Payment methods: online (bank card), bank transfer, or cash upon pickup from the warehouse.
  • Successful payment constitutes the official confirmation that the order has been received.

4. Delivery

Our goal is to ensure that the products you order are delivered to your address on time and safely. Please read the details of our delivery service carefully.

Shipping and Delivery Rates

We provide delivery service throughout Georgia with the following rates:

Tbilisi

    Price: 6 GEL

    Delivery time:

    Order delivery takes 1–2 business days (excluding holidays and Sundays)

Regions

    Towns 8 GEL.

    Delivery time:

    Order delivery takes 2–3 business days (excluding holidays and Sundays)

    Villages, small settlemets: 13 ლარი.

    Delivery time:

    Order delivery takes 2–4 business days (excluding holidays and Sundays)

Please note, we cannot specify an exact delivery time. The courier will contact you 10-20 minutes before arrival. If you are unable to receive the order at a specific time, you can reschedule it for the following day.

Please note that delivery will begin only after the payment has been completed.

Shipping rates for Tbilisi and regions apply to packages up to 5 kg only. For orders exceeding 5 kg, shipping costs are calculated individually based on weight.

Courier Service

Our courier will contact you on the day of delivery, 10-20 minutes before arrival. Please ensure that the provided phone number is active.

  • If unreachable: If the courier is unable to reach you, they will try again the next business day.
  • Order cancellation: If we are unable to reach you after two attempts, your order will be automatically cancelled. In this case, only the cost of the products will be refunded; the delivery fee is non-refundable.

Order Cancellation

If your order is not delivered within the specified timeframe (Tbilisi – 3 business days, Regions – 5 business days), you have the full right to cancel your order and request a refund of the total amount (including product cost and delivery fee).

5. Returns and Exchanges

  • Product returns are possible within 7 days from the order date
  • Returned products must be in the same condition as delivered (not damaged, soiled, or torn).
  • If a book has a manufacturing defect or other fault, it may be returned within 7 days.

Error correction:

If an error occurs due to our fault (e.g., an incorrect item was sent), we reserve the right to correct the error at our own expense within the following periods:

  • Tbilisi up to 3 business days.
  • Regions: up to 5 business days.

6. Intellectual Property

  • All materials on the site belong to the Company or its partners.
  • Use of materials is permitted only with the Company’s prior written consent.

7. Limitation of Liability

  • The Company is responsible only for services explicitly indicated on the site.
  • The Company is not responsible for third-party services or interruptions in the operation of internet platforms.

8. Dispute Resolution

  • All disputes shall be resolved through negotiations.
  • If no agreement is reached, the dispute shall be considered by the courts of Georgia.

9. Changes

  • The Company reserves the right to modify these Terms at any time.
  • Changes take effect immediately upon publication on the website.